tag:blogger.com,1999:blog-7739658439722531615.post3262107878100800961..comments2023-10-26T11:41:04.922+01:00Comments on Head above the parapet: Futureproof: making libraries indispensable to learning, teaching and researchLibby Tilleyhttp://www.blogger.com/profile/11503604094591310398noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7739658439722531615.post-21947917080930322102010-06-23T17:28:53.068+01:002010-06-23T17:28:53.068+01:00Very interesting, thanks Libby. I agree that we ca...Very interesting, thanks Libby. I agree that we can do much to analyse how people actually obtain and use the information they need to do their jobs (in my company's case). Ditto for deep log analysis of usage (where vendors provide the data, grrr). <br />In an organisation where 99% of our employees are remote to a librarian (often separated by time as well as distance) and only have access to library resources online, we have limited opportunity for face-to-face interaction. <br />We've found pictures of our smiley helpful faces on our Ask for Help pages, links to our communicator (chat) software complete with presence indicators (green for free, red for busy etc) do something to encourage folks to ask for help but it's a huge challenge.LibClarehttps://www.blogger.com/profile/10776634667427368139noreply@blogger.comtag:blogger.com,1999:blog-7739658439722531615.post-85976509503728560452010-06-22T17:08:26.935+01:002010-06-22T17:08:26.935+01:00Exactly what Warwick have done - I was talking to ...Exactly what Warwick have done - I was talking to the post holderLibby Tilleyhttps://www.blogger.com/profile/11503604094591310398noreply@blogger.comtag:blogger.com,1999:blog-7739658439722531615.post-29330200137167407262010-06-22T14:48:32.873+01:002010-06-22T14:48:32.873+01:00I absolutely agree - yes to this, yes to the Web 2...I absolutely agree - yes to this, yes to the Web 2.0 comments etc. <br />We have difficulty in encouraging face to face contact in our College Library for various reasons. Students tend to blank us and turn down offers of assistance; it is difficult to be on hand at the point of need so that we can demonstrate our usefulness, but we know anecdotally that we do make a difference when we get the chance. Generally though, we still seem to be perceived as being backroom support, useful but not essential and not someone a student would go to for help.<br />Re analysing statistics (a bit different from the value of face to face interaction) do you remember Prof David Nicholas speaking at the libraries@cambridge conference 3 (?) years ago and saying that UCL created a post in Readers' Services to analyse data on library use? Surely something that should be adapted for all our libraries?Anonymousnoreply@blogger.com