Wednesday, 1 February 2012

Library Day in the Life Day 3

Handouts loaded onto the VLE.

Joint staff meeting with Judge Business School on personalising our library services. This was a really nice relaxed time with English staff and Judge staff discussing how personalised our services should be. Amazing how we all view things slightly differently and how our assumptions about situations differ. Communication is similar as well. Just to give a small (but probably confusing) example.. I recall sometime ago sitting in on a meeting that I shouldn't have been at and acting as an observer. Person A said something, Person B minuted it, but when Person C read the minutes some days later, they commented that this wasn't what Person A said. Person A said it was. What was going on? Simply - an assumption had been made by C about what A had said, and the subsequent interpretation of it by C was different to the INTENDED point that person A had made. No big deal really but person C had acted on their interpretation of the comment rather than the actual comment that A had made. Interesting communication issues that go on all the time. How many times do we say something to a library user and ASSUME that we have been clear, when a different message was understood by them. Have we provided a personalised service then?

Ok - back to base and dealing with emails - way too many today again. Setting up meetings, reading papers for a meeting this afternoon, responding to a blog about a potential change in web interface, problems with mounting the paintings, REF impact information to absorb, and - oops need to go to the issue desk now for my lunch time stint.

Work experience pupil wants to come here in March so checking with staff - we usually take about 4 per year but it looks like we have our full quota in place so can't take any extras.

Long communication meeting this afternoon with pre and post meetings necessary to clarify issues.

No comments:

Post a Comment