Thursday, 2 February 2012

Library Day in the Life Day 4

Shelving first thing - too many trolleys of books left from last night to leave for long and only two of us in until 10.00 today; more illness amongst staff team.

Paper build-up on desk to deal with but prepping for teaching session needed first.

This is a trial session for a college group in their second term here. Probably closest in style to the scaffolding approach now used by some libraries for teaching, but most importantly is a trial for an activity that will a) fit in with proposed changes to teaching in the Faculty which include scope and space for the Library to put on extended classes as part of the range of teaching on offer b) allow students to explore resources, produce author bibliographies of primary and secondary works and evaluate them in the knowledge that their work will contribute to an interactive online literature timeline. Session went really well, students like the information display and especially the reading list links that we are trialling as well, so fund bidding here I come. Actually a brisk lunchtime walk and I have now widened this out so that all second year college groups will join in this programme - and it's getting quite exciting. Just need to work out exactly what funds I need for now and transmit the excitement upwards.

More staff calling in ill for afternoon and evening shifts so as Assistant Librarian is ill, the re-arranging and phoning for replacement staff falls to me. Staff who ARE in are extremely obliging and willing to help out. Fabulous team here!

Assist staff with peculiar issue desk queries today - realise now how wonderful the Assistant Librarian role is in the Library and that without them here I get all these odd things to deal with! Makes me think about the rules that are made in libraries. We were talking yesterday at the staff training event about how often situtations need a 'grey' response. If we're too black and white we fail to demonstrate empathy. Not alwasy easy the bigger the organisation though if I recall correctly John Lewis 'pay desk' staff are given responsibility for 'breaking the rules' depending on the situation if it improves the customer experience. Much more personalised. I digress - but definitely went for the grey response.

Colleague visits to talk about an aspect of the Library management system that I've been using for some time.

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